Real Change News | DSHS gets “F” for service
Governor Gary Locke in 1996 through an Executive Order "embraced" the Deming principles of management (the American guy who helped Japan become highly productive) without providing the comprehensive and complete training required before implementing CQI, Continuous Quality Improvement. It was the sound bite, the spin factor public relations phrase to try to get the citizens of Washington State to believe that reform would now work in DSHS.
In 2001 I was asked to join DSHS's Children's Administration (CA) Statewide Customer Service Committee. I, also, chaired our regional one for the child day care licensing agency.
At the first meeting, the high up mucky mucks were in attendance. We were told there had been complaints. OK, what were they? A high mucky muck told with quite the emotionally charged presentation a story about a teenage foster girl, foster parent and a social worker. OK, is the story true? "Well, we are going to find out." said the high mucky muck. OK, anything else? Which agencies? How many complaints? Which areas of that state? Do you have any data by which we are to do our work?
No? Well can you bring that data to the next meeting? Never happened. The high mucky mucks quit attending. Within two months the assignment turned into creating a logo and a slogan, a sure bureaucratic sign that nothing's going to be accomplished.
From the linked article above the beat goes on and on and on with DSHS.
The Governor pulled child day care licensing out of DSHS in 2006 and created The Department of Early Learning. Studies also gave that state government child care licensing agency an "F".
Until the unelected bureaucratic manager issue is addressed it will continue to be smoke and mirrors and pretend while child devastations, child maimings and child deaths continue.
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